---"Great email and tactic"

For quite some time now, I have been constantly contemplating on how to drive a specific metric sans monetary rewards. In a call center setting, giving an incentive is one of the greatest way to drive a metric in a short time. We handle mostly people with diverse attitudes and money catalyzes a change. It's been three years since I have primed a tool called "ACE". To put it simply, it's a tool where the utilization rate is measured according to how each treatment are used in all single calls in the aim to boosting sales revenue, higher ARPU and reducing churn. So my ultimate goal is to arrive at 60% utilization, which means agents must use it at least 6 times out of 10 calls, given that they have 100% offers. Now the challenge is how I can tell all team managers alike to rally it on their team, so to come up with the desired goal. It was difficult since there's no money involved.
The other day, after attending the conference call, I suddenly felt irresponsible for not getting the right person to help me behind it. My accountability has not completely surfaced. Trying to reach out through emails is one thing, but how do I get their buy in?..Last year I have emailed the distro of the current site standing, although the lift were very minimal, still it didn’t reach the goal. I was thinking probably some just automatically deleted my email thinking it was gibberish and non sense..since my name on their inbox does not give any urgency to look into the email. I tried a different approach this time..And I know I'm sure it was read by those I've sent..I promised to myself that I'm not going to leave this primeship without hitting the goal.

Upon sending my email, Joy, one of my co-team managers, emailed me to say that she liked my writing style and committed to drive the tool to her team. I recall talking to her about it last year, since her team has the lowest in my cluster. So I thought, it worked .After breakfast which is my dinner, I checked my email, like usual.. It was a response to the email I have sent earlier. It's coming from our VP saying.....
"Great email and tactic”. It gave me a sudden delight and I want to almost faint in happiness. That one sentence email sparked a certain motivation that I know I will be supported by no less than the VP of my company. My time stopped for a while..It was the first time I was ever commended by him...for just sending an email...like that.
I became a playwright at work. So I thought of sending one of those again by the time I follow up the running month to date.
Thanks Warren!