--Richie reached.

Part of being a Team Manager, is also profiling agents and identify each coaching styles applicable for each of them, and most of the time age matters. It's not that this is my first time to handle an agent ten years older than me. In the past,I did, and frankly, it was tough. Besides their diminished absorption rate, they tend to overlook the authority coming from a younger person. They have their silly idiosyncrasies common to people ranging between 39-40ish. I got these two new hires one in the late thirties and the other in the early fourties. The moment I saw them, I felt a rock hit me real hard til I knocked down. The younger one just left a resignation letter at my desk while I was on a one day CTO. Effective immediate resignation?--I think it's not ever applicable anywhere unless it's really worst.-so good riddance, eh? Then the older one was causing me terrible headache. She's developed plenty of reasons to skip work. One: She came to work asthmatic (though it didn't looked like it)-Two : Half -day due to a pain on her nape and third: dysmenorrhea??? @ 44? Shit! REally..It was really unbelievable. IT's one sickness most women use to skip work or get rid of household chores. She brought a medical certificate all of a sudden stating an asthma attack and not pain from dysmenorrhea. So my profiling of agents at her stage were right.
So, the other day, I coached her on when to use emails appropriately,,unfortunately the one I caught was something I cannot ignore. For the sake of security purposes, I wont say it too much....I got her due process form, stating what happened. --This was Thursday. COme Monday shift, I found a piece of red rose, a greeting card and a custard cake. I thought that I had a secret admirer somewhere,,,but she gave it. It was the most weirdest thing that I ever went through...